Survey

1. Have you ever ordered glasses or contact lenses from Kearns Optical?
	Yes	No

2. Overall, how would you rate Kearns Optical?
	Excellent	Good	Average	Poor	Terrible	Not Sure

3. How satisfied are you with your service from Kearns Optical?
	Extremely satisfied	Very satisfied	Neutral	Very dissatisfied	Extremely dissatisfied

4. Would you recommend Kearns Optical to a friend?
	Yes	No	Not Sure
If no, why not?


5. For your NEXT glasses or contact lenses purchase, how likely are you to purchase from Kearns Optical?
	Definitely would buy	Probably would buy	Might or might not buy	Probably would not buy	Definitely would not buy	N/A

6. What are the THREE main reasons you didn't purchase glasses or contact lenses from our competitors?

7. What product lines would you like to see at Kearns Optical?

8. What would you change about the process of purchasing glasses or contact lenses (i.e. placing the order, mode of payment, delivery etc) from Kearns Optical?


9. Are there any other comments you have for Kearns Optical?